Returns within 7 days from receipt of order can be returned for exchange, refund or credit at onlyswank.com's discretion. Please be aware that specific manufacturers have more restrictive return policies. All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials by the manufacturer. If any of the above is not returned with the item, you may be subject to a repackaging fee, which will be determined on a case by case basis. There will be a 25% restocking fee applied unless item is deffected.
onlyswank.com accepts returns on merchandise from select manufacturers within 7 days from receipt of order. Original shipping charges are not refunded on returned items unless there was an error on our part. Customer is responsible for shipping charges on returned items. All shipping cost for returned merchandise will be paid for by the shipper. No C.O.D. on shipments will be accepted. Only shipping cost for incorrect items delivered to the customer will be paid for by onlyswank.com. We will not refund the extra shipping cost of express delivery. We will only refund shipping cost if the item is returned by UPS Ground Shipping. If items are returned by express delivery, refund will only cover up to $10.00.
onlyswank.com strongly recommends you fully insure your return shipment in case it is lost or damaged and to use a carrier that can provide you with proof of delivery for your protection.
DEFECTIVE returns can be returned directly to onlyswank.com within 7 days receipt, at onlyswank.com's discretion for: credit, replacement or exchange.
DAMAGED ITEMS If merchandise arrives damaged: save the merchandise AND the original box and packing it arrived in, notify onlyswank.com immediately to arrange for a carrier inspection and a pick up of damaged merchandise.
Our company understands that it is sometimes necessary to cancel your order. We are more than happy to accommodate your requests, but we must set a few ground rules.
- You must cancel the order before it is processed. If the warehouse is already processing the order, we can not guarantee cancellation.
- Please do not contact us via email to cancel your order. Please contact us via phone during business hours (9:30 am - 5 pm PST).
- If it is not during business hours, you may email us and then follow up with a phone call during business hours.
Packages Lost in Transit
If your package is lost in transit, we must follow a set of procedures to locate your package. We must start a tracer with the shipping company. A tracer can take up to 8 business days to process. If the package is not found in that period of time, we can then reship your order. Unfortunately, we do have to wait until the tracer is complete before reshipping your order.
Clearance & Final Sales Returns
Due to the nature of clearance product, returns will be limited to defective product upon customer receipt. Returns must be received by onlyswank.com at the address above within 14 days of the customer receipt date. Refunds will not be authorized after 14 days. Before returning any defective item, you must request form. No returns will be accepted without our Confirmation. Due to limited stock, replacement product may not be available and cannot be guaranteed.
In order to receive a refund, your purchase must be returned with shipping pre-paid. All items must be in "as-new" condition, in original packaging. No partial returns will be accepted. The original packing slip must be included. Any discrepancies could result in a delay or partial forfeiture of your refund.